Write a business reply to a customer review using the facts and policy you provide. Acknowledge the concern and explain a realistic next step.
How to use
Sign in and paste the review. Add what happened and what your team can offer in context. Check the draft for private details before posting.
Example
For a delayed order, acknowledge the delay and give the confirmed support contact. Mention a refund only when your policy and case allow it.
FAQ
Can it promise a resolution?
Only use promises you have authorized and can meet. Remove invented refunds, delivery dates, or compensation.
Related tools
A practical task
Separate the public reply from private case handling. Acknowledge the reported issue without publishing account details. Give a real support channel for resolving the specific case and avoid disputing facts you have not investigated.
Another useful question
Should I ask for personal details publicly?
No. Direct the customer to the established private channel. Do not place order identifiers, phone numbers, or other private case data in the review reply.
Details for interpreting the result
| Detail | Explanation |
|---|---|
| Commercial claims | Product and service descriptions need verified specifications, prices, availability, and policy. Avoid adding a certificate, warranty, or comparison just because it makes a sentence sound persuasive. Confirm what the business actually provides. |
| Evidence and claims | A claim needs support separate from its confident wording. Keep source notes for numbers, comparisons, and factual statements. Removing a hedge does not turn an unverified statement into an established fact. |
| Context and audience | The same fact needs different explanation for a specialist and a first time reader. State the audience, purpose, and terms they already know. Relevant context guides wording more effectively than broad requests to make a text impressive. |
| Supplied facts | A writing request needs the facts the finished draft must preserve. Names, dates, quantities, and policies should come from your source. Missing information is a question to resolve rather than a blank to fill with a plausible invention. |
| Tone and commitments | Tone changes the way a message sounds, not the obligations it contains. A friendly version must not invent permission, and a formal version must not invent a promise. Compare commitments as well as style. |
| Editorial review | Review facts, names, omissions, and implications before approving a draft. A smooth sentence can still change a condition or attribute a statement to the wrong person. Compare meaning with the source instead of judging fluency alone. |